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Community College of Aurora
  • Position Number: 3647798
  • Location: Aurora, CO
  • Position Type: Disability Services

Academic Coach, TRIO Student Support Services

Community College of Aurora

Salary: $48,517.00 Annually

Job Type: Full-Time

Job Number: 231147

Location: 16000 East CentreTech Parkway Aurora, CO



The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds

We actively promote a dynamic learning environment in which qualified individuals of differing perspectives and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. CCA enrolls 11,000 students annually, over 62% of whom are students of color, including nearly 32% Hispanic students, 65% of CCA students receive some type of financial aid, including 52% of whom receive Pell grants, and nearly two-thirds are first-generation college students.

More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.


The newly formed Office of TRIO Programs (formerly part of the Student Success Center) at the Community College of Aurora is home to the TRIO Student Support Services (SSS) Traditional program, the TRIO Student Support Services English as a Second Language (SSS-ESL) program, and the TRIO Upward Bound program. The Office of TRIO Programs is dedicated to increasing college access, college retention, college completion and transfer of eligible CCA students. The TRIO programs focus on students who are underrepresented in higher education, financially under-resourced, first-generation college students, students with disabilities, nontraditional or otherwise educationally disadvantaged students. We facilitate student transitions, build community and guide students through the completion of their two-year degree in preparation for a successful transition to a four-year institution or entry to the workforce.

The TRIO SSS programs are early in their existence at the Community College of Aurora. The TRIO SSS Traditional program began in 2010 while the TRIO SSS English as a Second Language program began in 2015. The SSS program is designed to help students navigate college policies and systems while also working towards addressing systemic and environmental barriers that prevent first-generation, low-income students from obtaining a post-secondary credential. The TRIO SSS programs provide group advising, one-on-one advising, peer mentoring, tutoring, four-year college visits, cultural events, and specific academic success workshops focused on career, transfer planning, financial literacy, and more.

This position will work with both of the TRIO Student Support Services programs - Traditional (Regular) and English as a Second Language. This position will advise students who are participants in both programs including students who are native English speakers as well as non-native English speakers. The programs generally represent a demographic makeup similar to the student demographic at CCA with students who were born in the US as well as students who are immigrants to the US. There is diversity in age, ethnicity, disabilities, and academic needs.

The TRIO SSS Academic Coach position is key to the success of CCA's TRIO Student Support Services grants. This position provides academic advising, coaching and mentoring for up to 80 program participants (40 from the ESL program and 40 from the Traditional program). This position is responsible for maintaining consistent contact with their assigned caseload of students, documenting student contact in accordance with federal legislation and program requirements, following up with students and working as a member of the TRIO SSS team. This position will also assist in the delivery of TRIO orientation programs, conferences and new student recruitment and selection. This position will help to create and facilitate workshops for participants and helps to host various areas of project programming which can include student development activities such as cultural experiences, community events, etc.

Examples of Duties / Knowledge & Skills

Student Support:
  • Advise a caseload of up to 80 participants providing assistance with academic advising financial aid, financial literacy, transfer to a university, career exploration and preparation, college navigation, and referrals to appropriate services.
  • Provide true case management style support to case load to include development of individual academic and service plans, monitoring of student success and academic alerts, high level outreach, and providing care contacts regularly.
  • Maintain strong documentation of contacts with students and services completed.
  • Proactively outreaches to students on a regular basis to ensure students are progressing academically and able to satisfy program participation requirements.
  • Provides accurate academic advising information covering all pathways while using the CCA Guided Pathways tools.
  • Assists students in planning and completing their degree from CCA based on the students and the TRIO SSS grant timeline objectives.
  • Assists students in navigating the transfer process including referring students to the transfer institution admissions representatives, assisting with the admissions application, encouraging participation in campus visits, transfer fairs, transfer workshops, and other activities designed to support seamless transition from a community college to a university.
  • Ensures timely communication of important dates and deadlines and advises students on proactive decision making regarding course registration changes and potential impact.
  • Assists students in understanding the financial aid process, assists with on-time completion of FAFSA applications, helps with college and third-party scholarship applications, reviewing scholarship essays or referring students to tutoring sessions, and when needed, connecting with financial aid and scholarship staff to ensure maximum aid package and award for students.
  • Work to enhance student financial literacy with review and education of National Student Loan Database System (NSLDS), reviewing budgeting and expenses with students, promoting student use of StudentLingo financial literacy workshops and educating on how to budget for education.
  • Assists students with career exploration utilizing tools such as MyColorado Journey, Connecting Colorado, and Virtual Job Shadow (among others) to review career options and comparison of careers.
  • Provide referrals to internal and external resources as appropriate for things such as career advising from Career Services, counseling services from mental health counselors, academic support from tutors, housing or food assistance from external resources, etc.

Programming Development and Support
  • Assists with the delivery and development of the TRIO KEY Connections Conference, TRIO Family Kick Off Day, and orientation programs.
  • Assists with the recruitment and selection of new TRIO participants including hosting recruitment sessions, responding to inquiries, conducting intake interviews, and reviewing student applications for preliminary consideration.
  • Assists with or leads the creation and facilitation of various student development and skill building workshops or activities.
  • Aids in the delivery of cultural events and academic programs not usually available to disadvantaged students, including full event planning from conception to implementation.
  • Develops and implements other programs as needed that are designed to meet the purpose of the SSS and SSS-ESL programs.

Grant Reporting and Accountability
  • Accurately documents the contacts with SSS and SSS-ESL students according to program requirements and program regulations.
  • Ensure proper storage and audit of student files and forms in compliance with FERPA laws and TRIO regulations, maintaining the integrity of each student file.
  • Provides student level data to the Director and Project Coordinator when requested and in accordance with program requirements.
  • When necessary, assists the Director with submission of the Annual Performance Report (APR).

Minimum qualifications & Requirements

  • Bachelor's degree in education, social work, or related field from an accredited college or university.
  • Minimum of two (2) years of experience with TRIO programs, academic support programs, or similar programs for disadvantaged college students.
  • Experience advising and assisting SSS-Eligible or similar disadvantaged college students.
  • Professional or personal experiences in overcoming barriers similar to those confronting SSS participants.
  • Formal training and/or work experience in programming that promotes the annual persistence rates of SSS-Eligible students from one academic year to the next.
  • Formal training and/or work experience in programming that improves the good academic standing rates of SSS-Eligible students.
  • Formal training and/or work experience promoting college graduation and transfer rates for SSS-Eligible students.
  • Formal training and/or work experience in effective student coaching, specifically in the areas of guiding SSS-Eligible students with goal setting, time management, self-advocacy, and study skills.
  • Knowledge of academic advising and college, career, financial aid, and economic literacy activities and related services for low-income and first-generation college students.
  • Ability to effectively maintain a caseload of participants and provide services and activities as indicated on their service plans.

  • Master's degree preferred in education, social work, or related field from an accredited college or university.
  • Bilingual (all languages considered)
  • Knowledge of diversity, equity, and inclusion practices and ability to differentiate between equality and equity-based practices.
  • Knowledge of the role of support services in building lifelong skills and responsibility in students.
  • Proven effective and innovative techniques in working with all types of students.
  • Experience teaching in a classroom setting or facilitating groups.
  • Committed to, and focused on:
    1. The mission and purpose of a community college.
    2. Understanding and overcoming the barriers faced by non-traditional and first-generation college students.
    3. Understanding of the transfer process from a community college to a four-year institution.

Supplemental information

Salary Range: Anticipated starting salary range: $48,517.00. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan, including generous leave, holiday, and education benefits. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave.

Deadline to Submit Application Material: An initial review of applications will begin on Tuesday, January 3, 2023 and continue until the position is filled.

Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to upon offer of employment. If you have questions regarding this position, please contact us at

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

Application Checklist

Complete Applications must include the following documents:
  • A complete online application
  • A cover letter that describes how your experience aligns with the minimum and preferred qualifications of this position
  • A current resume uploaded as an attachment to your online application
  • Candidates identified as finalists must provide three to five professional references, at least two of which must include a current direct supervisor and most recent supervisor. If you cannot provide two supervisor references, an opportunity will be afforded for discussion and consideration of alternative references with the CCA Human Resource Office. Please note, out of professional courtesy to you, we will not contact your current supervisor without first providing notice to you as a candidate and only when a contingent offer is pending in order to protect the confidentiality of your application to the full extent possible.
  • If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application
  • For any questions or technical issues please contact HR@CCAurora.ed

Notice to all Applicants:
  • Proof of eligibility to work (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) in the United States must be produced within three (3) days of hire.
  • Direct deposit of payroll is a condition of employment.
  • Final candidate is subject to a criminal background check prior to final selection process.
  • Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
  • CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page.
  • Individuals currently or formerly employed by the Colorado Community College System or one of its 13 colleges, and/or who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.
  • For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at

Colorado Residency Requirement:

Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contact with any questions.

Community College of Aurora Inclusive Excellence Statement:

CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement.

Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.

We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.

Welcoming, Respectful, Inclusive - Together, we are CCA.

The Federal Clery Act: (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Robert Callaway at 303-360-4733 or at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 303-360-4733 or

Non-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, gender identity, or sexual orientation in its employment practices or educational programs and activities. The Community College of Aurora will take appropriate steps to ensure that the lack of English language skills will not be a barrier to admission and participation in vocational education programs. For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at

To apply, please visit


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