Job Details

Admission Coach

Lake Washington Institute of Technology


Salary: $4,539.00 Monthly

Job Type: Full-Time Permanent

Job Number: 22E032

Location: Kirkland, WA

Department: Student Services

Closing: Continuous

SUMMARY OF RESPONSIBILITIES
Located just outside of Seattle, WA, Lake Washington Institute of Technology (LWTech) was founded in 1949, and is the only public institute of technology in Washington State, that provides students with the latest cutting edge skills relevant to today's workplace. LWTech offers ten applied bachelor's degrees, more than 40 associate degrees and 93 professional certificates, in 43 areas of study, including STEM-focused programs in Science, Technology, Engineering, and Math.

LWTech serves the Eastside and is located within the city of Kirkland, which is situated on the eastern shore of Lake Washington. Kirkland is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo.
Learn more about LWTech's Mission, Vision, Values, and Core Theme

LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College's commitment to diversity and our campus culture may be directed to Human Resources. For more information on our Equity, Diversity, Inclusion Council, please click on the link.

SUMMARY OF RESPONSIBILITIES:
The Admission Coach office functions to provide direct support to prospective students who are interested in Lake Washington Institute of Technology. The Admission Coach advises prospective students in navigating the college admission and enrollment process. This includes helping students: explore the college's academic and support options, align program choice with career interests, complete the online admission application, and prepare for placement testing or alternatives, as well as make basic introductions to appropriate departments and resources. The Admission Coach will work closely with Outreach & Recruitment, Assessment, Advising, Financial Aid, and other student support services, as well as manage prospective student inquiries made via email, phone, and in-person options. The Admission Coach may provide weekly presentations and may be asked to support large Outreach & Recruitment efforts on occasional nights and weekends. The person in this position must use independent judgement and decision-making skills to interpret and apply college rules and procedures.

Supervision is general and this position must exhibit routine self-motivation and reliable follow-through on all tasks. This position may assign or direct work activities of employees of lower classification, determine priorities as necessary, and check processes and completed work for accuracy. This position reports to the Assistant Director of Student Development.

ESSENTIAL FUNCTIONS

• Provide superior customer service to prospective students at the college
• Advise students throughout admission process, providing clear expectations that create pathways from submitting an application to initial advising appointments.
• Provide individual, initial program or support system exploration with prospective students
• Connect prospective students with appropriate resources, such as advising, DSS, instructional contacts, etc.
• Advise incoming students regarding a customized "intake and enrollment plan" for admission
• Identify and design solutions to eliminate opportunity gaps in the admissions process
• Monitor and respond to designated Admissions Coach email, phone, and other communication functions
• Evaluate and improve communication plans that pertain to general college outreach and admissions programs through the Outreach and Recruitment Department
• Lead weekly tours and information sessions
• Support college outreach events as needed; this may involve some weekend or evening activities
• Create and assess items in college CRM database (Radius), including contact reports, events, communication plans, etc.
• Provide employees with guidance related to admission coaching procedure and general expectations
• Input and maintain confidential student data using various technology applications, systems and software, including the Student Information System (PeopleSoft), web services, and internal college applications
• Follow all SBCTC, college, and other procedures standard to a professional student services office environment
• Prepare reports for assistant director related to admission coaching and yield
• Analyze placement option materials and either record placement measures or advise appropriate next steps
• Maintain and monitor annual, quarterly, and daily office calendar, using it to coordinate accomplishment of all tasks in the office
• Maintain departmental Web site and information flowing from office into college Web sites
• Regular and satisfactory attendance and punctuality
• Other duties as assigned

QUALIFICATIONS

• Combination of experience and formal education that allows the candidate to meet the following expectations (for most competitive candidates this looks like 2 or more years of experience in a similar position and a minimum of an associate's degree):
  1. Provide superior customer service to students and colleagues
  2. Consistently use excellent interpersonal, oral and written communication skills
  3. Work successfully with individuals of varied race/ethnicity, ages, backgrounds, and abilities
  4. Independently organize work as needed to complete complex assignments with competing deadlines
  5. Use independent judgment to solve problems
• Experience with Customer Relationship Management (CRM) systems preferred
• Due to the diversity of the college population, we encourage applicants who are multilingual

SUPPLEMENTAL INFORMATION
Salary for this position is $4,539 per month. This is a full-time, 40 hours per week, exempt position. Typically, work hours are Monday-Friday from 7:30 am to 4:30 pm. Occasional evening and weekend hours may be required.

Required Online Application Materials

• Online application
• Current resume
• Cover letter
• Responses to the supplemental questions included in the online application process

Conditions of Employment

• Proof of COVID-19 vaccination status or documentation of eligibility for a reasonable accommodation under a religious or medical exemption
• Official transcripts/certifications will be required upon employment
• Other conditions that may apply will be detailed upon the offer of employment
• Job offers are contingent upon successful completion of background/reference checks

Physical/Mental Requirements:
Ability to perform range of physical motions; lifting and carrying; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs.

Disability Accommodation
LWTech follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment
• Ability to read and verify data and prepare various materials
• Ability to exchange information on the phone or in person

Eligibility Verification

• If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work

EEO Statement
Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College's Affirmative Action Policy may be directed to the Meena Park, Vice President of Human Resources, Affirmative Action Office/Title IX Coordinator, (425) 739-8212.

Jeanne Clery Statement:
Notice of Availability of Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. LWTech's Annual Safety Report (ASR) is available online at www.lwtech.edu/about/campus-safety/.

To obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.

Sexual Misconduct
Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this form.

CORRECTIONS OR EXTENDED NOTICES



To apply, please visit https://www.schooljobs.com/careers/lwtc/jobs/3701849/admission-coach




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